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WhatsApp Business: Step by step onboarding guide

Updated: Aug 22, 2023



WhatsApp Business uses the official WhatsApp Business API, which makes it:

  • Stable and secure

  • Capable of handling the heaviest traffic

  • Independent of a smartphone — all you need is a phone number.


The use of the official WhatsApp API is possible because of the API’s integration with 360dialog, a verified WhatsApp Solution Provider.

1. Once you’ve confirmed the installation on the Marketplace, select Finish installation.


If you need to finish the installation later, go to Settings>Manage Apps>WhatsApp Business. 2. In a Popup, select Allow to provide all necessary permissions.



3. Select the plan that suits your needs best. Remember that you can upgrade your plan at any time!



4. In WhatsApp Business Settings, Click the “Add phone number” button to connect your WhatsApp number.


5. In a popup, follow the steps visible on a screen.


You’ll need a valid phone number and Facebook/Meta Business Account to be able to complete the installation.



6. The page will reload, and voila!

You are now successfully connected to WhatsApp Business.


When a customer writes to you on WhatsApp, you’ll see it on your chat list!



​The messages will be marked with a WhatsApp icon next to the name of the customer. You will also be able to see the customer’s phone number in the Details bar on the right.


Owing to the Facebook/WhatsApp policy, you have 24 hours to respond to a message. After that time, the chat will be archived and you won’t be able to reply. This policy is in place to protect against spamming.




 

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