1. Introduction

These Privacy Policy (“Privacy Policy”) apply to the use of the website and products provided by LiveChat Integrations (hereinafter also referred as “we” or “us”). 

Our registered office is at HIACYNTOWA 14, 55-095 MIRKÓW, registered no.: 0001013695.
 

This Privacy Policy applies and has effect in respect of all services and other products, software, made available by us, as well as any other online features relating to the website and its content (the “Service(s)”).

If you have any questions or comments about this Privacy Policy, please contact us at contact@livechat-integrations.com.
 
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. W. We will comply with proper and applicable data protection laws, including the General Data Protection Regulation
2016/679.
 
We encourage you to read this Privacy Policy carefully as it contains important information about personal data processing.
 
The Services may contain links to services owned and operated by third parties who may possess personal data controller status.  

2. Information we may collect about you

We collect and process the following information, which may include your personal data:
 
Your name, last name, email address, phone number, contact data, device’s ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.

3. Collecting, processing, and using personal data

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We only store and process your personal data when you have voluntarily supplied us with it, such as by filling in a contact form or signing up for the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services, fulfill legal obligations or you have given your prior consent.

Since we use LiveChat, Inc.’s Services you may be interested in reviewing their privacy policy available under the following link https://www.livechat.com/legal/privacy-policy/ 

4. Why we collect information about you - the purpose of processing

We will use information about you to deliver our Services to you or your employee / principal/ contractor  under the terms of use agreed. The processing of information in this way is necessary for us to provide you with the Service properly and to ensure the features function properly so that you have the best service possible.

5. Basis and purpose of the processing

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The collected personal data will be processed for the following purposes, scope and on the following legal basis:

1. for contact purposes, including in order to submit information about the services we provide, to the extent specified depending on the form of contact, the legal basis for the processing of your data is in this case is our legitimate interest (Article 6(1)(f) of the GDPR). Data collected during correspondence between you and us will be used only to answer your inquiry;

2. in case of using the offered services, personal data will be processed for purposes related to the performance of the contract which is the legal basis for the processing of personal data (Article 6(1)(b) of the GDPR) - when you are the party to the Terms of service,

3. performance of legal obligations incumbent on the Controller, such as:

• accounting and archiving obligations, including those resulting from the Accounting Act based on (Article 6(1)(c) of the GDPR);

1. implementation of the Controller's legitimate interests, which are:

• creating reports, summaries and analyses,

• fraud monitoring,

• establishing, investigating or defending against any claims,

• processing personal data of the representatives and other delegates of the contracting party under Terms of Service,

• conducting possible debt collection activities, including the assignment of claims arising from the Agreements concluded with us;

based on our legitimate interest (Article 6(1)(f) of the GDPR),

 

In the event of consent, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing which was made on the basis of consent before its withdrawal.

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6. Cookies and Web Beacons

We use cookies to make the use of our website easier for you. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other
information.Cookies may be opt-out by you and in case you do not accept cookies, this may lead to a limitation of functionality.

Our website and services may use web beacons, which are small, transparent images embedded within web pages or emails. These beacons help us understand user engagement and behavior, such as whether an email has been opened or how visitors navigate our site. We use this data to improve our services, measure the effectiveness of marketing campaigns, and provide relevant content to our users.

You can disable web beacons by adjusting your email client settings to avoid automatic image downloads or using browser settings that limit tracking features.

 

1. We use web beacons for several purposes, including:

   1. Email Tracking: To determine if an email we sent has been opened and if any links have been clicked. This helps us analyze the performance of our email campaigns and improve our communication.

   2. Site Usage Analysis: To track how users interact with our website, such as which pages are visited and how long visitors stay on them. This information assists in enhancing our site functionality and content.

   3. Advertising and Marketing: To understand the effectiveness of our marketing efforts and customize the content and advertisements we display to users.

2. Data Collected by Web Beacons

   1. Web beacons may collect various types of data, such as:

      1. IP address of the device accessing the web beacon

      2. Type of browser used

      3. Timestamp of the visit

      4. Device and operating system information

      5. Interaction details (e.g., which links were clicked)

3. Opting Out and Control

   1. Users can manage their privacy preferences by:

      1. Adjusting email settings to disable automatic image loading, which can prevent email-based web beacons from tracking your behavior.

      2. Using browser tools or privacy extensions to block or limit tracking technologies.

   2. Please note that disabling web beacons may limit some functionalities of our services.

4. Third-Party Web Beacons

   1. We may allow trusted third-party service providers to use web beacons on our site or in our emails. These third parties may collect data on our behalf to help us better understand our user base or measure the effectiveness of our services and marketing efforts.

   2. Our Privacy Policy does not cover the use of web beacons by third-party advertisers or service providers, and we recommend reviewing their respective privacy policies for more information.

 

6. Log files

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 During every access of our website user data is transmitted by the respective Internet browser and stored in protocol files, the so-called server log files. The datasets stored here may contain such data as date and time of access, name website, IP address, referrer URL (original URL from which you arrived at the website), the amount of data transmitted, product and version information of the browser used.

7.Geo-location data

In case geo-location is opt-in by you, please be aware we may have access to your geolocation data as we collect and process IP address of all devices using our Services. Collecting and processing your geo-location data refers to mobile devices as well as computers.

 
8.Children personal data

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We do not collect personal information from anyone under the age of 13. If you notice we collect and process personal data of anyone under this age, please contact us. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the websites or Services.

9. Data sharing

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We will share your information (including personal data) with third parties only in the ways that are described in this Privacy Policy.

Personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However,
this is on the basis that they do not make independent use of the information, and have agreed to safeguard it. They process personal data only on a basis of agreements with the Controller and in accordance with its instructions.

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.

The Controller can provide your personal data to other entities on a basis of your consent or other legitimate basis.

10. Data transmission

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 Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.

In addition, in connection with your use of our website, data on activity on our website is collected, information about the number (including IP) and type of the terminal device of the User or other natural person from which the User or other natural person connects to the website. This information is collected through cookies. Detailed information about this process can be found in our cookies policy.

 
11. Your rights

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You have the following rights over the way your personal data are processed.
 
To make a request, please let us know by sending an email to contact@livechat-integrations.com.
 
a) You have the right to request a copy of the personal information we process about you and to have any inaccuracies corrected.

b) You can ask for supplying, correcting or deleting personal information held about you.

c) You can ask us to restrict, stop processing, or to delete your personal data.

d) You can withdraw your consent to process data.

e) Obtain a copy of your personal data, which you can use with another service provider.
f) Make a complaint to a Supervisory Authority.

 
12. Retention period

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Your personal data will be processed by the Controller for the time of the contract or execution of its legitimate interests and in case of data processed only on a basis of your consent - until you revoke it.

After the contract, your personal data will be processed for the period required by law and until the expiration of any claims related to the contract.

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13. Transfer of personal data to third countries and international organizations

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 The Controller transfers your personal data to a third country – the USA. 

 The Controller informs that the European Commission has issued a decision against the USA declaring the existence of an adequate level of data protection, which only covers companies participating in the Data Privacy Framework programme. The Controller’s partners have not made a certification in the Data Privacy Framework programme. The transfer of personal data is carried out using the standard contractual clauses defined by the European Commission.

This could mean that the exercise of rights in connection with data processing, the possibility of contacting the supervisory authority and the rules for the processing of personal data may be subject to restrictions or exclusions there. Therefore, the Controller takes appropriate technical and organizational security measures to ensure an adequate level of security when transferring personal data.

You have a right to obtain a copy of your personal data transferred to a third country as well as a copy of used safeguards.

If the Controller transfers your personal data to another third country, you will be informed.

                                  

14. Remaining issues

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. Your data will be processed by automated means, including profiling, for marketing purposes.

In connection with the processing of your personal data, you have the right to access your data, to demand rectification, erasure or restriction of the processing of personal data as well as the right to data portability - pursuant to the provisions set out in Art. 15-21 of the GDPR.

The provision of personal data is voluntary but required to conclude or execute the contract and is a statutory requirement as far as the data indicated in the legislation is concerned.

The provision of personal data processed on the basis of your consent is voluntary; lack of consent does not entail any negative consequences.

15. Changes to this privacy policy

This Privacy Policy may be updated from time to time. We encourage you to review this website for the latest information on our privacy practices. If there are any material changes to this Privacy Policy, you will be notified by posting a notice on the website prior to the change becoming effective. If you do not accept any changes made to this
Privacy Policy, please discontinue the use of the application and the Services. 

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